BUG TRACKER...
Procedures made easy...
OK, so you'd rather there were no bugs. but in the real world all software has bugs. With this in mind, it is important that:
- Symptoms get communicated quickly and effectively
- Issues are efficiently delegated to the right engineer
- A full history is maintained for technical support purposes
Our bug-tracking system aces all of the above and more.
We use an industry standard solution called Mantis. This is a slick ticket-based helpdesk tool, which tracks issues from discovery to release. You can add as many 'reporters' as you like; you can even add your own distributors and clients.
Combined with our 12 month free bug-fixing guarantee you simple don't need to worry about bugs with Absolute Software.